Reference

Our Terms Shape How You Play

When you open an account with cs alexistogel, these terms protect both you and our platform.

Account security and verificationDeposit and withdrawal rulesPlayer rights and responsibilities
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cs alexistogel Our Terms Shape How You Play
GET HELP ANYTIME

Reach Our Terms Support Team

Team online

Live chat

Our support team responds via in-app chat 08:00–23:00 (Western Indonesia Time) every day. Ask about account rules, withdrawal delays, or any term you don't understand.

Email support

Send account or policy questions to [email protected]. We reply within 24 hours with detailed explanations of how specific terms affect your account.

Account settings

View and manage your own account terms inside the app: Settings > Account > Legal & Agreements. You can download a copy of our current terms anytime.

HOW WE PROTECT YOU

Data, Security and Your Rights

Verification on withdrawal

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and confirm the account matches our records. This protects you from unauthorised withdrawals and keeps your payout secure.

Account closure requests

You can close your account at any time via Settings > Account > Close Account. We process requests within 48 hours and return any unused balance to your registered payment method.

Data retention policy

We keep your account data for three years after closure for fraud prevention and regulatory compliance. After that, identifiable information is removed or anonymised according to local privacy law.

Cookies and tracking

cs alexistogel uses cookies to remember your login, preserve your session when you switch between devices, and track gameplay patterns to detect fraud. You can review our full Cookie Policy in Account Settings.

Security updates

Our platform requires you to update your password every 90 days and enables two-factor authentication via your registered phone number. Update both in Settings > Security before your next session.

Rights requests and disputes

To request a copy of your data, challenge a term, or report a violation, email [email protected] with your account number and request type. We respond within 14 business days.

What Players Ask About Our Terms

Yes. Repeated violations—such as using another person's payment method, placing bets from a restricted region, or attempting fraud—can result in account suspension or permanent closure. Minor breaches usually trigger a warning first. We notify you of the violation and give you a chance to respond.

No. Your deposit payment method must be registered in your own name and linked to your cs alexistogel account. Mismatched names trigger our verification system, and the deposit may be reversed. This protects both you and us from fraud.

DANA, OVO and GoPay withdrawals usually clear within five to ten minutes. QRIS transfers take up to 15 minutes. Bank transfers may take one to two business days depending on your bank. Weekends and public holidays may delay processing slightly.

Contact our support team at [email protected] or via live chat with your concern. We review complaints within five business days. If you believe local law overrides a term, that local requirement applies and we'll confirm that in writing.

Once a bet is placed and the round starts, it cannot be reversed or refunded—that's core to how our games work. If you believe an error occurred (e.g. a double charge), contact support immediately with your bet ID and account details for investigation.

Yes. The same terms apply across all versions of cs alexistogel. Your account, deposits, withdrawals and game history sync automatically. If you see a difference between app and web, report it to support so we can align them.

We update terms when we add new games, change payment methods, or adapt to local law. We post updates on this page 30 days before they take effect and send an in-app notification. Continued play means you accept the new terms.

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